Instant Messaging

This is Week 9 of RCPL Tech Challenge
I must admit that instant messaging is something that I had planned to get around to "one day". It was very easy to set up and I am sure that I will use it frequently. I have three girls scattered about and this will be much nicer than e-mail.

For the challenge I used the Seattle Public Library site. My question about the Space Needle was actually answered by librarian sg at the Springfield Public Library. She sent me a web site, which popped up on my screen, and answered all of the questions that I had asked. The information was also sent to my e-mail address. After the session was over, I answered a questionnaire about the experience. I did tell them it was part of out tech challenge.

For RCPL I am sure our new service will be used primarily for reference. Perhaps those crossword patrons will use it instead of the phone. All of the staff can benefit from the amount of phone time saved and use it to help the patron in the library instead.